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Whiplash Reform and the Official Injury Claim service


The whiplash reforms, which formed part of the Civil Liability Act 2018, are a package of measures designed to reduce the disproportionately high number and cost of whiplash claims in England and Wales. As part of the reforms the Ministry of Justice commissioned the Motor Insurance Bureau to develop an online portal; Official Injury Claim, for managing low value road traffic accident claims. Official Injury Claim (OIC) is a free and independent service designed to support individuals who have suffered minor injuries arising from an RTA to claim compensation, without the need for legal help. This inquiry will examine the effect of these reforms on the number of minor personal injury claims to date. It will also look at how the OIC service is operating and consider whether it ensures access to justice.

Read the call for evidence to find out more about the inquiry.

This inquiry is no longer accepting evidence

The deadline for submissions was Friday 17 March 2023.

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  • Phone: 020 7219 6684 (general enquiries) | 020 7219 3051 (media enquiries)
  • Address: House of Commons, London SW1A 0AA