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Administration and effectiveness of HMRC

Inquiry

This Sub-Committee reported on the Administration and effectiveness of HMRC inquiry in July 2011, which identified areas of concern in relation to the impact of the efficiency programme on HMRC’s performance, staff morale within the organisation and its performance on issues such as the payment of tax credits. The recent evidence hearings are intended as follow up sessions to the publication of the Report and Government Response.

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We receive a significant number of emails each day. If you’ve asked for a reply, we’ll aim to respond as soon as we can, although during parliamentary recesses it may take slightly longer for us to respond. We’re usually able to reply more quickly to emails than to post. Please note, the Committee does not look at individual cases or specific complaints.