MoneySavingExpert, Centrica, Ofgem and the Energy Ombudsman to be questioned on impact of new enforcement and redress powers for energy customers
Last week the Government announced proposals to grant new powers to the Energy Ombudsman, aimed at strengthening consumer protections and making compensation "fairer, quicker and easier".
The Committee has been examining long-standing concerns with energy billing – including large, unexpected charges and estimated bills that do not reflect actual usage. These situations can cause real stress and confusion for consumers, who often need to spend considerable time and effort to challenge inaccurate demands.
While some cases are resolved through complaints procedures, a significant number escalate to the Energy Ombudsman. The Committee has heard concerns that suppliers do not always act on the Ombudsman’s recommendations or offer fair compensation in line with its rulings.
Meeting details
This session forms part of the Committee’s ongoing inquiry into the cost of energy. It will explore the causes and consequences of billing issues and inaccurate estimates, and consider how redress mechanisms are serving consumers.
It will provide an opportunity to question Ofgem and the Ombudsman directly, assess the adequacy of the Ombudsman and whether its proposed new powers will make the difference for energy consumers.