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26 March 2024 - Safeguarding vulnerable claimants - Oral evidence

Committee Work and Pensions Committee
Inquiry Safeguarding vulnerable claimants

Tuesday 26 March 2024

Start times: 9:15am (private) 9:25am (public)


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Safeguarding vulnerable claimants inquiry: Work and Pensions Committee to question DWP Ministers

In the final session of the inquiry, the Work and Pensions Committee will question DWP Ministers, Mims Davies and Viscount Younger of Leckie, and officials on the Department’s approach to safeguarding vulnerable benefit claimants.

Meeting details

At 9:25am: Oral evidence
Inquiry Safeguarding vulnerable claimants
Minister for Disabled People, Health and Work at Department for Work and Pensions
Parliamentary Under-Secretary of State at Department for Work and Pensions
Customer Experience Director at Department for Work and Pensions
Southern Area Director, Work and Health Services at Department for Work and Pensions

The hearing will be a chance for MPs to put to the Ministers issues raised during the inquiry, including the question of whether DWP should have a statutory duty to safeguard vulnerable claimants. There are likely to be questions on current processes, including how the Department identifies vulnerable claimants and the adequacy of its advice and support.

The inquiry has also been examining the complaints process and how DWP learns lessons from cases it is involved with.

There could also be questions on the overall impact on vulnerable claimants of DWP policies, the Department’s culture and how it communicates with other public organisations.

 

Location

The Wilson Room, Portcullis House

How to attend