Written evidence submitted by Sue Gallagher (FGP0018)

I am Sue Gallagher, former carer for my husband who had Parkinsons and Vascular Dementia. Our journey to get help was convoluted, confusing and all landed back on me. After Bob died I decided to stay involved with different services to offer my experience and hopefully improve services and create more joined up thinking and action.


The future of General Practice.

Like all systems who are engaged in patient care, GP practices are a PART of that patient journey and experience.

Patients MUST know

GP services are PART of the PREVENTION agenda  along with colleagues in Community, Care Homes, Domiciliary Care, Social Services and Acute services

Communication with patients is crucial.

Patient Participation Groups are mandated in England, but don’t necessarily exist!  WHY?

Telephone and Digital comms.

Do staff ever ROAD TEST the telephone systems or the telephone triage themselves, so that you can put yourselves in OUR shoes.



Many patients HAVE accustomed themselves to new ways of contacting the practice and getting help and have seen the benefits eg:  the parent who said she was so glad she didn’t have to take her small daughter to the surgery and back when the problem was so well dealt with via a video call, or the patient who didn’t have to get a lift to the surgery and keep the chauffeur waiting and had a telephone/video call instead.


Nov 2021