Written evidence submitted by Transport Associates Network (EVP0129)
Transport Associates Network is group of UK-based transport experts, many of whom have held senior posts in government or major firms. Together we offer a unique combination of expertise and objectivity. We provide independent consultancy advice for a variety of clients, and offer our services as individuals or small groups, drawing on a wide range of skills and experience.
with an eye to the concern in the first point of the TOR on low emission vehicles that there are challenges as well as opportunities in accelerating low emission vehicles.
TABLE 1 – Debating points |
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Many drivers do not want to be tracked by ‘the government’ (perhaps compounded by high profile coverage of system failures during the pandemic – from track & trace to hotel booking). Road pricing should be delivered by perceived neutral agencies: mobile phone companies, power companies, insurance companies, etc. (Is there a side-benefit: a reduction in uninsured vehicles if access to fuel – electric or at pump – were only through the car’s insurance?) Choice is critical. Drivers want to be able to switch if they perceive a better customer service offer or a package which fits with other aspects of their lifestyle. ‘Will my power company charge me less for domestic energy if I buy their charging package for our cars?’ This retains the advantage of road tax being collected by the private sector. | By contrast, one survey[1] found Highways England trusted to deliver pricing, with a non-profit agency second favourite and long leases to private companies supported by only 6%. ‘Selling the railways hasn’t worked out well, so we should learn the lesson and keep the roads owned by the public.’ ‘The money from road charging should be spent on the roads; private companies would spin it off for shareholders.’ ‘The new regional authorities are the obvious ones to manage it.’ | Surveys have found a preference for workplace parking levy over mileage based pricing in county[2] areas, which represent a significant proportion of car trips. This should not be the case with an externalities based mileage payment system, since a rural mile will cost far less than a London or Nottingham mile. |
TABLE 2 – Survey results |
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Motoring is a special case, and undermining the ‘freedom’ is acceptable in return only for clear benefits. The link between congestion, price and time saving is increasingly understood, so the benefit derives from others being priced off the road, leading to more certain journey times. | People are open to pricing as an influencer of choice both for individuals and businesses: ‘If driving at peak times cost more, the company would be more likely to agree flexitime’[3]. People are familiar with time based charging from rail travel, delivery charges and home energy charges. | Driving is no longer ‘cool’[4]. Societal shifts which combine to make charging more acceptable include urbanism, the ageing population, climate consciousness, an increase in cycling particularly among young men and reductions in the need to travel for many purposes. |
TABLE 3 – Behavioural Checklist | |
Behavioural concept | Short description |
Ambiguity aversion | People don't like ambiguity and seek clarity and simplicity. This presents a challenge for a smart road pricing scheme which is sensitive enough for the price to reflect real costs, which are inherently highly variable. Lessons can be learnt from other products and services, such as mobile phone and home energy. |
Blame avoidance | Drivers will underplay the impact of their own car use and overplay the necessity of their car journeys. A communications and information programme will be needed to reduce the blame avoidance effect |
Easy | People are generally looking to make their lives easier and reduce the hassle factor. Simplicity and convenience are key, and to facilitate a behaviour any friction should be reduced. Technology can make things easy for the road user, but must be tried and tested to avoid glitches, and to avoid disadvantaging the less ‘tech savvy’. |
Fairness (or inequity aversion) | The road pricing scheme will need to be fair, and be seen to be fair. The price paid should reflect the real cost of the journey including externalities such as air quality, noise pollution and road congestion. However, it would be unfair if people were priced out of their cars with no suitable alternative, so it should reflect the availability of alternatives, or have revenues clearly hypothecated to provide alternatives. It should not further disadvantage low income, ‘unbanked’, older or disabled people. |
Framing (also Anchoring, Choice Architecture) | Choices are heavily influenced by the way they are presented and, for example, which (and how many) options are shown. ‘Nudging’ is a subset of this. |
Habit | Most behaviour is habitual with minimal conscious thought. This creates inertia and puts a brake on change. It is easier to change behaviour at a point when habits are interrupted. Most car trips are made habitually without any real consideration given to them. The introduction of road pricing will force people to think about their choices, so provides an opportunity (a “change moment”) to encourage people to switch to travel options which benefit the individual and society. Complementary measures aimed at facilitating behaviour change will improve acceptance of road pricing, and would be consistent with being Fair: those who cannot afford to pay or who are willing to change behaviour are compensated by improved facilities and services. |
Herd behaviour | People unconsciously follow what others are doing rather than acting independently. Herd behaviour can work for or against road pricing, reinforcing the importance of a trouble-free implementation and technology and of having a trusted communications strategy - including social media to counter any mis-informed anti-road pricing movement. |
Loss aversion | People are more affected by losses than gains. Road pricing replaces something which is seen to be free. Communications should emphasise that free-at-the-point-of-use has never been the same as free. |
Messenger | The impact of a message depends as much on the messenger as the message itself. The messenger should be seen by drivers as being one of them and not someone looking down on them and telling them what to do. It will be crucial for the messenger to be trusted and to be seen as both knowledgeable and empathetic. |
Present bias (also hyperbolic discounting or short termism) | Things occurring imminently are given far more importance than those in the future. The loss in revenue from the introduction of EVs is not immediate so isn’t seen as relevant for a journey which needs to be made now. Behaviour change and charging messages around air pollution and noise are more immediate than, say, climate change. But, even with noise and congestion, drivers may see themselves as suffering from the effects of other people rather than being part of the problem – blame avoidance. |
Primacy of emotion | Emotions are triggered in advance of rational thought and emotions drive decision-making, with conscious thought mainly rationalising decisions which have already been made. Hard facts will have minimal effect on attitudes: communications will need to address fears of loss of freedom, people being penalised unfairly, drivers being demonised for something which isn’t their fault, etc. |
Relativity | People think in relative terms. E.g. people living in rural areas will compare themselves to others who have better access to alternatives to car and will feel hard done by. An externalities scheme would charge rural drivers less, and any scheme which takes into account the context (alternatives available, level of congestion) will help to reduce feelings of unfairness fuelled by such comparisons. Even if the overall amount paid by drivers in tax is held neutral, this may not mollify those who feel they are losing out. |
February 2021
Endnotes
[1] “Paying for Roads and Road Use” Social Research Associates (SRA) (2014)
[2] Zvesper, A., Gilliard, E. and Beuret K. (2003) Road pricing research for Directors of Transport and Environment; & (2004) Road pricing research: County Towns and Cities
[3] SRA, ibid
[4] “On the Move:” Exploring attitudes to road and rail travel (SRA, 2015)
[5] Zvesper et al., ibid
[6] Common survey techniques based on sound mathematical concepts but which exclude context.
[7] Duckenfield, A. (2020) ‘What Behavioural Economics can tell us about Road Pricing’.