Written evidence submitted by the London South Bank University, Health Innovation Lab (WBR0081)



Alongside the frustrations, difficulties and challenges of the pandemic, many great things are also happening in the healthcare system. We undertook a survey of NHS clinicians and managers to help the NHS bring this all together so that we don’t end up going back to old, less effective habits.


Significant within this were a number of specific innovations that relate to workforce burnout and resilience. These innovations should now be embedded in the NHS.


Here are the extracts from the report “10 Leaps Forward. Innovation in the Pandemic. What we want to keep from this experience – going ‘back to better’. 

Available here https://beckymalby.files.wordpress.com/2020/05/lsbu-back-to-better-may-2020-fin.pdf



The key innovations related to workforce resilience fell into these categories:


  1. Staff were valued


“It’s been a game changer in terms of team morale and my own wellbeing.”


“My working conditions under Covid have been 100% better than any other time I have ever worked and I’ve been a doctor for 10 years.”


“Staff wellbeing and experience needs a complete overhaul - so much of what

has been done in recent weeks is ground breaking, sets new standards.”


“It feels extraordinary to be valued for just doing my job.”


What this means:

This demonstrates the difficult conditions NHS staff have been working with prior to

the pandemic.


  1. Great Teams


“We have gone ward-based, one team per ward or two wards - nurses, doctors, physios, dieticians, discharge team. It makes a huge difference in terms of the doctors feeling more integrated into the MDT instead of visitors on a 'safari’ in the wards.“


"We have started to have check in and out socially distanced huddles for clinical and nonclinical staff together at the beginning and ends of the day to share info and check in with staff - we are hoping to keep this going as it has really improved the team spirit.“


“Treating members of the team as adults e.g. if an admin problem then admin finds the solution, nurse problem then nurses find the solution.”


What this means:

Examples of people working together:



October 2020