Written evidence from Zenith (ELV0081) 


Response from Zenith


About Zenith


Zenith is the UK's leading independent leasing, fleet management and vehicle outsourcing business. We deliver innovative and intelligent vehicle solutions across all asset types, through a range of funding options. For over 30 years, Zenith has been trusted by many of the UK’s leading blue-chip companies to deliver solutions that support their strategic priorities. Zenith’s vision is to decarbonise the UK vehicle parc by eliminating tailpipe emissions. This is enabling us to support the evolution of sustainable motoring for many more drivers and businesses across the UK.


We have 1,400 employees and a state-of-the-art headquarters at Kirkstall Forge in Leeds, 100 mobile service vans, 4 in-house repair facilities and 10 rental depots as well as other regional locations. Operations run 24/7/365 to keep our customer’s vehicles on the road.


We manage 168,000 vehicles, from cars, vans, and trucks to trailers and specialist vehicles for businesses and consumers.  Our Corporate division provides company cars, vans, salary sacrifice schemes, and short-term rentals for many of the UK’s leading companies and the fleet is 35% electric with an order book of 50% EV. Through our Consumer Division we offer a personal lease through a fully digital car leasing journey.


We also offer commercial fleet operators the most comprehensive range of mobility services in the UK market for LGVs, HGVs and trailers. Our services include fleet management, maintenance, funding, rental, and flexible hire solutions. We are trusted by some of the UK’s most prestigious companies to keep their operational fleets compliant, cost efficient and available.


Earlier this year we commissioned research practitioners Maru/Matchbox to conduct an independent survey of over 3,100 of Zenith’s electric car customers across our corporate and personal lease business ZenAuto. Our research aimed to delve into the day-to-day realities of what it’s like to drive an electric vehicle and, crucially, to enable us to track how these attitudes evolve over time. It is the largest survey of the lived experience of EV drivers in the UK. EVXperience - Zenith


Call for evidence response.


  1. What are the main obstacles to the achievement of the Government’s 2030 and 2035 phase-out dates? Are the phase-out dates realistic and achievable? If not, what steps should the Government take to make the phase-out dates achievable?




2. Do the 2030 and 2035 phase-out dates serve their purpose to incentivise the development of an EV market in the UK? 

 To what extent are car makers focusing on one date or the other? 

What are the impacts of the deadlines on the ability of the UK supply chain to benefit and how could the Government seek to further support the development of the UK EV industry?  


Would the introduction of a plan with key dates and timescales support the development of the EV industry in the UK?  




  1. What specific national policies, regulations or initiatives have been successful, or have hindered, EV adoption to date? Are these policies or initiatives fit for purpose? 






  1. Given that the Government should apply a behavioural lens to policy—which involves people making changes to their everyday lives, such as what they purchase and use—is there a role for clearer communication of the case for EVs from the Government? If so, who should take the lead on delivering that? 





  1. What is your view on the accuracy of the information in the public domain relating to EVs and their usage? 





  1. What are the overall environmental benefits that would result from achieving the 2030 and 2035 targets? 





  1. What are the likely costs that will be faced by consumers as a result of the Government’s phase-out dates for non-zero emissions vehicles? Are there policies or initiatives that the Government could use to specifically target barriers arising from unpredictable costs to the consumer, for example significant fluctuations in the cost of electricity, changes to road taxes, or the introduction of low emission zones?






EV Market and Acquiring an EV 

These questions relate to the UK EV market and uptake of EVs by UK consumers. 

  1. What are the main routes for acquiring an EV? Which aspects of these routes are working well, and which aspects could be improved?








Average of List Price 










  1. What are the main consumer barriers to acquiring an EV, either through purchasing, leasing, or other routes? 





10. How is the Government helping to ensure that EVs are affordable and accessible for consumers, and are these approaches fit for purpose? 

See question 3. 


11. Do you think the range of EVs on offer in the UK is sufficient to meet market needs? Which segments are under-served and why? Why is the UK market not seeing low cost EVs, particularly in comparison to China? 



12. What is the future role of L-segment and personal light electric vehicles, and how will that impact car ownership and usage? What is inhibiting their uptake? 


13. What is your assessment of the current second-hand EV market? How is the second-hand EV market projected to develop between now and the phase out dates? 






14. What is the relationship between EV leasing and the second-hand market and how do they interrelate? 



15. What barriers are there to achieving a sufficient supply of second-hand EVs, mindful that second-hand vehicles make up a high proportion of all vehicles purchased? 


17. Are consumers charged higher rates of insurance for an EV when compared to an internal combustion engine (ICE) vehicle, and if so, are these higher rates justified? Can the Government do anything to mitigate this? 




Experience of using an EV 


18. What are the main challenges that UK consumers face in their use of EVs? 






19. What are the main benefits that UK consumers could realise from using an EV? 








21. How does the charging infrastructure for EVs need to develop to meet the 2030 target? Does the UK need to adopt a single charging standard (e.g., the Combined Charging System (CCS)) or is there room in the market for multiple charger types? 




22. The Government recently published the draft legislation of “Public Charge Point Regulations 2023”. What assessment have you made of the draft legislation text, and what contribution will it make in ensuring the charging experience is standardized and reliable for consumers? 







23. What assessment do you make of the requirements set out in the draft legislation of “Public Charge Point Regulations 2023” for charge point operators to make data free and publicly available, and how may this improve the EV charging experience for consumers? 


24. In terms of charging infrastructure, are there unique barriers facing consumers in areas of low affluence and/or multi-occupancy buildings, such as shared housing or high-rise flats? Do you consider public EV charging points to be accessible and equitable compared to home-charging points? What can be done to improve accessibility and equitability? 





25. Is there a financial benefit to the consumer of choosing an EV over an ICE vehicle? Are there further benefits, aside from financial, that a consumer may gain from EV use?