SAC0004
Written evidence submitted anonymously
Since arriving in this property in February 2023 we have had nothing but problems. We had been offered this property due to the original property having asbestos. We had been assured this property was suitable for move in and safe to be lived in.
Since move in we have had 9 leaks due to bad plumping. This has caused serval days without running water, damages, and mould.
We have had several missed appointments and promises broken from repairs booked in the week we moved which are still outstanding.
I have contacted the CEO of the company to be assured the jobs would get sorted yet only for them to still be outstanding.
We moved into to this property under the ANDA team due to me having disabilities and a compromised immune system.
The past few months have been hell for me due to the damp and mould growing in this property. My body has been dosed more than it should be from antibiotics from constant chest infections that I cannot fight off.
We have had urgent jobs reported that have meant to be repaired in a 48-hour period still outstanding months later.
We have sent in several complaints which went ignored. The state of the house on move in was horrendous. We are expected to hand back a sparkling brand new house when we move out that looks that no one has lived in it however we get given a house that is completely unliveable, hasn’t been cleaned and quite frankly is falling apart.
The way I was treated when trying to show evidence about my disabilities on trying to get a quarter under the ANDA team was horrendous and was made to feel I was making my disabilities up.
We are up rooted enough in this environment and then expected to uproot once more to move 20 minutes down the road to a new posting when in fact it’s perfectly fine and makes more sense to stay put instead of uprooting families and going through tooth and nail to win retention over a quarter that won’t happen anyway because they are absolutely not willing to consider or help.
27 August 2023