The Company, its vision and objectives, BII Investments, and BII contributions


Worldlink Communications Limited (hereinafter referred as “WorldLink”) is the largest Internet and Network Service Provider in Nepal and one of the most prominent IT companies. It operates one of the finest and the largest fiber backbone and access network across the country, serving 73 out of 77 districts providing services like high-speed Internet up to 600Mbps along with HD IPTV services.


Over the 27 years, WorldLink has become the most valuable brand in the IT industry of Nepal. The vision of the company “To connect everyone, anywhere, all the time.” was joined by the BII, UK's development finance institution in year 2019 by acquiring 10% stake in the Company. At present, BII owns 13.46% of the company’s total share. WorldLink has been expanding its services to the rural portions of Nepal and to the remote villages. WorldLink is working towards availing internet to the under-privileged people staying in the remote areas thus bridging the great divide between the connected and unconnected. It is creating many employments in the market and helping in making the country’s economy stronger.  In recognition of Worldlink’s overall contribution, Nepal Government has invited WorldLink to be a part of IT taskforce such as National IT Infrastructure Development Committee and contribute to the development of IT in the country.


Wi-Fi Mobility


“WorldLink has been a pioneer in deploying public Wi-Fi to bridge the digital divide by enabling internet access to users across Nepal, including in some of the most remote areas. The Wi-Fi deployment gave a tremendous boost to the Company’s CSR initiative and helped the under-connected and underprivileged to leverage the benefits of the internet. High quality internet access is an essential ingredient to ensuring access to jobs, education, healthcare and more. With the Public Wi-Fi platform, WorldLink is able to sustainably expand its Wi-Fi coverage in Nepal, enabling more people to get online.






How Free Wi-Fi service helps the community and country.


Study shows that, increase in internet penetration has direct incremental impact on per capita GDP of a country. Broadband service penetration (year on year) in Nepal can be seen from the table below.

Broadband Service






Fixed Broadband (Wired)






Fixed Broadband (Wireless)












Mobile Broadband













To reduce the mobile internet penetration difference in today’s digital world, WorldLink has been providing Free Wi-Fi in public places where user can use Wi-Fi hotspot service in various locations all over Nepal irrespective of their ability to pay or not. This service has been helping to boost the social and economic development of the country. Worldlink understands the importance of remaining connected to internet both inside the house and outside. To meet this requirement WorldLink has built more than FREE 14000 Wi-Fi hotspots across Nepal. Currently we have Free Wi-Fi hotspots across various restaurants, banks, hospitals, temples, parks, airports, malls and various public places. We are continuously trying to expand this service to new areas in future so that no one remains unconnected in this digital world. In Dec. 2019, we build our hotspot in various stadiums for South Asian Games where around 25,000 users connected to our hotspot during the entire event.


Network coverage in 73 districts out of 77 districts including the most remote areas of Karnali


WorldLink has always remained committed to delivering excellence in service and development. Hence, our vision is to connect everyone, anywhere. This took us to 8 rural and remote districts of Karnali region, where we are able to provide internet services for the first time.


Awards and Recognition



Commitment to ESG for Sustainability


There is greater need to focus on ESG to accelerate with climate change, workplace diversity, employee welfare, human capital management and supply chain sustainability and resilience remaining forefront issues. The pandemic further exposed the significant social, economic, and reputational costs of not addressing ESG issues, notably systemic racism, employee safety, health and well- being and supply chain resilience. The crisis in Ukraine has further made us realized the importance of ESG Hence, it is important for companies like ours to create and preserve long-term value through commitments to ESG for sustainability:


BII team, through their TA (BII plus) program, has been continuously helping us in delivering the commitments to ESG.





  1. ESG Goal Setting and Accountability


ESG Committee and its sub-committee, HSE Committee, have been formed to ensure that Worldlink adopts, implements, and manages Health, Safety and Environment (HSE) practices in accordance with CDC’s Code of Responsible Investing and the Environmental and Social Action Plan agreed with the Company. The Committee’s scope of responsibility includes:



  1. Workplace Diversity


The Company is committed to being an inclusive organization that recognizes and fosters diversity consistent with Worldlink’s Values, Employment Principles and Code of Conduct. Our Embracing Diversity and Inclusion Principle describes that we treat everyone equally, with dignity and respect. Pan Nepal, our employees embrace diverse backgrounds and perspectives, which allows us all to achieve our best.


We maximize the potential of every employee when we allow everyone to be themselves at work, and when we treat all employees with respect and dignity. The best thinking can come from any part of the organization, so employees must have the freedom to share their perspectives and challenge each other. We actively pursue equality, diversity, and inclusion by:



  1. Reshaping of Human Capital Management


We understand that the real value comes from investing in augmented intelligence and utilizing technology to increase the overall human capital of our organization. We have tailored our ability to provide real-time training and give employees more impactful opportunities for better positioned to drive innovation and competitive advantage, while increasing overall employee satisfaction. We believe in the following key areas:


a)     Education as a retention tool: To gain a deeper understanding of attracting and retaining top talents, training never stops at Worldlink.

b)     Continue to evaluate and implement new technologies that help make employees better at what they do.

c)     To recognize that “our people are our greatest asset” and to seek to demonstrate a commitment to this claim by putting in place policies and practices that are specifically designed to enable an organization to manage the identification, recruitment, and development of human capital.

d)     Employee wellbeing and resilience: Expanding the definition of benefits and the need for greater personalization to suit diverse needs is blurring the traditional delineation of responsibilities of designing work policies, compensation programs, benefit programs, skill development, career enablement and wellbeing programs.


  1. Supply Chain Sustainability and Resilience


Resilience to disruptions and sustainability are both of paramount importance to supply chains. These have become even more significant for organization like ours which has presence pan Nepal. An effective supply chain is critical for the growth and success of our organization. We embrace the following steps, which we believe will help us in making our supply chains far more resilient.


a)     Map multi-tier supply chain

b)     Assess the impact of the single source risk.

c)     Find alternate sources where possible and practical.

d)     Monitor suppliers for risks.

e)     Mitigate risks with continuous design.

f)       Model and implement networks of the future.

g)     Turbocharge sustainability and diversity initiatives.

h)     Tighten the cyber security protocols.

i)        Proactively engage with government agencies and peers in the industry.




  1. New Expectations for “Active” Board Oversight

We believe that:


  1. Accelerating Disclosure and Moving to Assurance and Integration

We understand and appreciate the contribution that integrated reporting assurance can make and importantly understand what it is they are buying particularly when it comes to the difference between the two main types of assurance - limited and reasonable- and what is required of assurance professional and organizations to achieve reasonable integrated reporting assurance.


We believe the move towards reasonable assurance of integrated reports should progressively provide higher value assurance activities for the organization, its investors, and other stakeholders. It should lead to improvements in the quality of integrated reports and underlying business practices and help enhance the connectivity of financial statements to broader narrative information.


There is focused and continuous communication between the investor relation team of the Company and the BII team. These internal oversight mechanisms of BII are operating effectively, not only for the protection of BII’s investment in the Company but also for the improvement in overall governance of the Company. Out of these 27 years long journey, BII has been with us for more than 3 years now. The impact of BII’s presence is such that the Company has not only maintained its market leading position, but also scaled many folds and improved in several facets of governance. The transformation of Worldlink can be seen from the table below:


Before BII

As at mid July 2019

After BII

As on 12th Jan 2023

Home Passes (port)



District Coverage

40 out of 77

73 out of 77

Local Bodies Covered

97 out of 753

367 out of 753

No. of OLTs



No. of Branches



Fiber laid (KM)



Intra City (100% Owned)

18,000 KM

48,000 KM

Inter City




280 KM

2,439 KM


1,633 KM

2,165 KM

Customers (Active Connections)



Retail Households

IV: OV Mix[1]






Enterprise Circuits






Free Wifi Hotspots












Female Ratio






BII investment decisions’ criteria and balance between financial returns with achieving impact.


As per our observation, like any other DFI, BII also has multilayer screening and approval process, up to the Investment Committee. There is a good balance between the BII team responsible for financial returns and the team responsible for achievement of impact. The process includes comprehensive due diligence in several areas. The decisions to invest are made at valuations, which get arrived from application of appropriate methods suitable for respective industry. At the same time, the Impact team scrutinizes existing capability and readiness of the organization for all three elements of ESG. The deficits found, if any, in capacity and/or readiness are covered through agreement on several action plans (like ESAP, BIAP etc.). The same goes for commitments from the investees in the relevant segment of the Investment Agreement.


Additionally, there is continuous monitoring/tracking, by conducting periodic discussions and review meetings with stakeholders, on both financial performance and ESG by respective team of BII. TA (BII Plus) program has been an additional tool in balancing financial returns with achieving impact.


Influence of external events in the investment decisions of BII (e.g., in response to the crises in Afghanistan and Ukraine, the depreciation of Sterling etc.)


As per our observation, like any other DFI, BII’s investment decisions do also get influenced by external events. In the globalized and connected world, no country can escape from the impacts of such external events. We understand that it is completely fair and wise to prioritize things during the time of uncertainties caused by such external events.


Due diligence by BII prior to making investment decisions and benchmarking with best practice.


In the case of investment made in our Company, we observed and cooperated comprehensive due diligence of all areas (business plan, financial, legal, taxation, HR etc.). These due diligence processes were among the best practices and performed by the best professionals.


BII evaluation of the impact of its investments


As per our observation, impact is at the focal point of BII’s investment decisions. BII does not select opportunity purely on the merit of financial returns. The non-financial value that BII provides to its investees is captured through a high-level inventory of its activities in the areas of Business Integrity (BI), ESG and TA (BII Plus). The initial findings and/or declarations are captured in the database as baseline data (starting point). The periodic reviews and observations against those baseline data through Development Impact Reporting (DIR) not only helps BII to understand the impact of its investments, but also guides BII to decide the timing and need of appropriate interventions.



[1] IV = Inside Kathmandu Valley, OV= Inside Kathmandu Valley