Written evidence submitted by Mayor’s Office for Policing and Crime (MOPAC) (POP0058)



What the Metropolitan Police must do to increase trust under its new Commissioner

1. Trust and confidence in the Metropolitan Police (MPS) have been significantly damaged over recent years. A series of appalling incidents and revelations of inexcusable behaviour from MPS officers has led the Mayor to believe that a serious cultural problem has developed within the Met which is allowing racist, sexist and homophobic behaviour to be downplayed or left unchallenged.

2. These scandals have deeply impacted the trust and confidence of Londoners, which saw a notable fall in Q4 21-22 (see Annex A for more information on how MOPAC measures trust and confidence in its Public Attitudes Survey (PAS) and uses this data to understand its drivers).

3. MOPAC’s Public Attitude Survey shows significant disproportionality in levels of trust and confidence in policing, and wider perception measures, between different groups of Londoners. Londoners from a Black or Mixed Ethnic Backgrounds, those from the LGBT+ community and younger age groups tend to have more negative perceptions of the police. The Mayor has been clear that the MPS will need to focus on rebuilding trust and confidence with these communities specifically.

4. Since 2016, the Mayor of London has taken a series of steps to boost trust and confidence in the

Metropolitan Police (MPS). Work has included a huge push to recruit more officers from London’s Black, Asian and minority ethnic communities, as well as more women, investing to protect visible neighbourhood policing, the world's biggest rollout of body-worn cameras to London's frontline officers, a strategy to tackle violence against women and girls and a comprehensive overhaul of the Gangs Violence Matrix.

5. One of the key pieces of work has been the Mayor’s Action Plan to improve Transparency, Accountability and Trust in Policing (MAP), published in November 2020, which seeks to improve trust and confidence in the MPS, reduce the gap in confidence that Black communities have in the police to do a good job compared to White Londoners, and to address community concerns about the disproportionality in the use of certain police powers affecting Black Londoners.

6. The Action Plan was developed following a series of consultations with more than 400 individuals and groups that either work with or within Black communities. The work was undertaken in response to concerns raised about the disproportionate use of police powers, including stop and search, the use of force and Taser. Communities told the Met and City Hall that they wanted to see increased transparency in police actions, decisions and communications; a police service that better reflects the city it serves; and improved community monitoring and involvement in reviewing the disproportionate use of police powers and complaints.

7. As part of the action plan, the Mayor invested £1.7 million to develop greater community involvement in police officer training and in the recruitment and progression of Black officers in the Met.

8. Commitments in the Mayor’s Action Plan to improve Transparency, Accountability and Trust in Policing include:  


9. Rebuilding the trust and confidence of Londoners has also been placed at the heart of London’s

Police and Crime Plan 2022-25 (PCP), published in March 2022 following consultation with nearly 4,000 Londoners, victims of crime, agencies, community groups and businesses. The Plan puts the vital importance of trust and confidence within the context of the totality of policing and community safety activity in London, recognising that the police and partners dealing effectively with the crime, anti-social behaviour and safety issues that concern the public most is an important driver of trust and confidence alongside the integrity and culture of policing.

10. At his ‘trust in policing’ speech on 17 June 2022, the Mayor set out his expectations of the farreaching reforms urgently needed within the Met Police to regain the trust and confidence of every community in London. This includes systemic change to the MPS’s culture. From the Mayor’s perspective, Londoners must see:

racist institution.  

11. Improving trust and confidence will also require root and branch reforms to ensure the Met can deliver the basics better, including a first-class emergency response, which protects Londoners, supports victims and brings those who commit crime to justice. 

12. The most important first step to achieving these objectives is having the right leadership. The MPS is now set on a path of far-reaching systematic and cultural reform, with the appointment of a new Commissioner who acknowledges the scale of the problems. The Mayor has been encouraged by the start Sir Mark has made as Commissioner and by his commitment to deliver the step-change in culture, systems, standards, leadership and performance. We have every confidence that he will deliver. 

13. The Mayor will continue to support and hold the Met to account for taking urgent action to reform the culture and systems of the MPS and rebuild trust and confidence. This must include:

Getting the basics right








Cultural reform





Ongoing work of MOPAC to support and challenge the MPS

14. MOPAC conducts continuous scrutiny and oversight of the MPS, to identify key issues and drive improved performance.  Some key examples of this work are:







































Annex A: Trust and confidence in the MPS

Policing by consent is a longstanding principle of British policing, and there is also compelling evidence of the importance of legitimacy and fairness to police’s ability to do their job effectively. Those holding positive views of the MPS are more likely to state that they would help the police, including being more likely to: 

The MOPAC Public Attitude Survey (PAS) has been able to robustly monitor trends in confidence and trust over many years.  The survey currently interviews 19,200 Londoners aged 16 and over every year, using mostly face-to-face interviews. There are 600 interviews in every London Borough per year, and the data are weighted to be representative of the London population. The relevant question wording in the survey is as follows:

Our survey data shows that trust and confidence in the MPS have seen sustained downwards trajectories since Financial Year 2017/18, before which we saw relatively high levels of confidence (mid 60% to 70%). Trust was included as a measure more recently than confidence (in FY 15-16), and when we started tracking this measure, levels of trust were in the high 80%s. This gradual decline has been seen across other forces (as measured by the Crime Survey for England and Wales), and our own benchmarking exercise has identified similar declines for public trust in central government. 

In Q4 21-22, we saw a particularly notable fall in confidence and trust measures. This represented an unprecedented fall in Trust (-9pp.), to all time low levels never seen before (66%). However, following particularly low PAS results seen in that quarter, perceptions have seen an uplift this quarter (Q1 22-23) and returned to levels more in line with Q3 21-22. Despite this, results remain low: around half of Londoners feel police do a good job in their local area (53%) and less than threequarters believe the MPS is an organisation they can trust (72%). Confidence is 6 percentage points lower than levels seen at the same point two years ago, while Trust has declined by 10 percentage points over this time.


PAS shows significant disproportionality in levels of trust and confidence in policing, and wider perception measures, between different groups of Londoners. Londoners from a Black or Mixed Ethnic Backgrounds, those from the LGBT+ community and younger age groups tend to have more negative perceptions of the police. In the rolling 12 months to Q1 22-23, 48% of Black Londoners agree that the police treat everyone fairly (13 percentage points lower than the MPS average) and 41% of Londoners from Mixed Ethnic backgrounds Londoners agree with the same statement (20 percentage points lower than the MPS average). For LGBT+ respondents, this figure is 48% - 13 percentage points lower than the MPS average. Disproportionality is also seen in levels of trust, particularly for Black (-18 percentage points compared to the MPS average), Mixed (-15 percentage points) and LGBT+ (-10 percentage points) Londoners, as well as those aged 16-24 (-8 percentage points).

Drivers of trust and confidence

Analysis of the PAS shows Trust and Confidence are interlinked – but also distinct – concepts. Trust shares some common drivers as Confidence (such as perceptions of police effectiveness and police engagement/treatment), but also some unique relationships. The drivers are shown in the graphic below: Bold lines are stronger relationships, whereas dashed lines are weaker relationships. 

Londoners interviewed as part of PAS during May 2022 were asked to explain the reasons WHY they did or did not trust the Metropolitan Police Service. Analysis of these comments sought to understand issues on the forefront of Londoners’ minds when answering this question. The key finding was that for both those who trust the police and those who do not, personal experience was most often cited as the reason. This highlights the importance of positive contact between police and public for trust.

Annex B: About MOPAC

In London, the elected Mayor - Sadiq Khan - is the Police and Crime Commissioner, ensuring that there is democratic oversight of how policing is delivered across London. The Mayor’s Office for Policing And Crime (MOPAC), led by Deputy Mayor for Policing and Crime Sophie Linden, supports the Mayor in fulfilling his role, including setting the direction and budget of the Metropolitan Police Service (MPS). London is policed by the MPS in accordance with the National Policing Framework and the Police and Crime Plan for London, which MOPAC delivers by: 

        Holding the MPS to account  

        Supporting the MPS 

        Commissioning and partnerships 

        Working with communities 

        National and international co-operation 

        Measuring impact 

MOPAC is submitting a response to the call for evidence due to its central role holding the MPS to account. We focus on responding to Q5, which is specifically about the MPS, and in so doing we touch on topics relevant to several other questions.    





October 2022