Written evidence submitted by Bournemouth University (WBR0026)


Written evidence submitted by Professor Lee-Ann Fenge, Emily Rosenorn-Lanng and Tilia Lenz on behalf of Bournemouth University, to the Health and Social Care Committee call for evidence on workforce burnout and resilience in the NHS and social care.

Professor Lee-Ann Fenge is Professor of Social Care at Bournemouth University, Director for the Centre for Seldom Heard Voices, and research lead for the National Centre for Post-qualifying Social Work (NCPQSW) at Bournemouth University. She is writing in her capacity as a researcher with a track record of research concerning the social care workforce. She has an interest in those individuals and groups who are marginalised and disadvantaged within society and whose needs are often overlooked. She is a registered social worker and has published extensively about the social care workforce, marginalised identities and safeguarding.

Emily Rosenorn-Lanng is a Research Project Officer within the National Centre for Post-qualifying Social Work at Bournemouth University, specialising in undertaking bespoke impact evaluations, working closely in partnership with organisations and local authorities, to empirically demonstrate and validate impact and efficacy in practice.

Tilia Lenz is a Lecturer Practitioner Consultant working for the Pan-Dorset and Wiltshire Teaching Partnership and based at Bournemouth University.

Both Emily and Tilia are working with Professor Fenge on research into the impact of COVID-19 on social work practitioner wellbeing.

Professor Fenge is available to provide further detail and give oral evidence as needed.


  1. Prior to the pandemic the social work profession was already facing challenges due to issues with staff retention, large caseloads and cuts in resources which have led to high levels of staff burnout and stress.
  2. The impact of COVID-19 across the population has been enormous, but frontline social care practitioners have faced a particular challenge as a result of their role in supporting some of the most vulnerable members of society during the pandemic. Despite the lockdown, and a move to remote working from home, these practitioners have continued with their statutory duties whilst often being concerned about their own safety and inadequate access to PPE. In a survey conducted by Bournemouth University (BU) during the first 6 months of the pandemic social workers reported feeling overlooked in comparison to their health colleagues and felt they were facing additional challenges as a result of needing to maintain contact with service users in the community without adequate access to PPE or testing.
  3. The stresses experienced by frontline social workers are different depending on whether they work in Children or Adult services. For those in children services, there were concerns about the mental wellbeing of children and families during lockdown, and the invisibility of children not in school who may be experiencing abuse within the home environment. For those in adult services increased stress was caused by the need to deal with early discharge from hospital, and a lack of access to community support for vulnerable adults during lockdown.             
  4. Working from home reduced practitioner access to peer support and face-to-face supervision with managers and peers, leading to feelings of isolation, disconnection and frustration which increased stress. Respondents to the BU survey indicated a willingness to use online supervision, but it was felt that new models are required to support critical reflection on cases rather than a brief focus on case management. This poses a challenge as traditional models of supervision occur face to face and include consideration of non-verbal communication and cues which are more difficult to capture online. Further research on how to replicate a good supervisor/supervisee relationship online is required to promote practitioner resilience in the future.
  5. There is some evidence from the work of BU and our teaching partnership during the pandemic that digital communities of practice may promote practitioner well-being and resilience. The large numbers of practitioners accessing these free online learning events during lockdown suggests that there is an appetite and demand for such a resource. For those working remotely, online learning events provide connection to other practitioners and current practice issues. Online learning may hold great promise for supporting socially distanced social work practitioners to support their wellbeing and resilience but more research is needed to fully build this potential future CPD resource.

The impact of COVID-19 on social care practice

  1. COVID-19 and the lockdown that followed continue to exert a major influence on public services and wider society. Working remotely with less face to face contact with service users and colleagues has had an enormous impact on social work practice. Even before the COVID-19 pandemic, research suggested that frontline social work practitioners experienced high levels of stress and burnout[1]. High pressure working environments, the impact of austerity, resource constraints and a workplace ‘blame culture’ has resulted in high levels of staff turnover, presenteeism and low job satisfaction[2]. The adoption of hotdesking and ‘agile working’ in many local authorities has also had an impact on the wellbeing of practitioners who have experienced reduced access to a team environment or peer support[3]. The new challenges created by home working, social distancing and working without access to personal protective equipment (PPE) may have increased the stress experienced by frontline social work practitioners, although home working may also have increased practitioner autonomy and control, promoting improved wellbeing outcomes for some.
  2. Access to PPE has been a major concern during the pandemic for all practitioners working in health and social care settings. A recent online survey by Community Care found that although 76% of respondents were satisfied with how their employer reacted and adapted to the initial lockdown, 40% reported their ability to meet statutory responsibilities had been compromised due to increased demand for services or colleagues getting sick or self-isolating, and 55% reported carrying out duties that caused them anxiety due to infection risk, lack of satisfaction of access to PPE[4]. The British Association of Social Workers (BASW) has contacted the Prime Minister to raise concerns about the access that frontline social works have to PPE. Social workers continue to need to visit service users in their own homes, sometimes seeing up to a dozen or more service users a day. Guidance and access to PPE is required as the pandemic continues into the winter months and BASW have called for the inclusion of social workers in the list of priority groups who should be given regular coronavirus testing to support practitioner wellbeing[5].
  3. Social Work supervision is a key element to promote safe social work practice. A good supervisor/supervisee relationship should provide an interactive space to engage in critically reflective practice to support the development of professional skills and knowledge. A strengths-based relationship between supervisor and supervisee can build rapport and understanding and can act as a model of good practice with service users and carers. Prior to the pandemic, supervision occurred on a regular (often monthly) basis between practitioner and team manager and is essential to support critical reflection and promote sound professional judgement. COVID-19 has increased working from home and reduced the opportunity for face-to-face supervision. Practitioners and managers have had to adapt their supervision practice to support online delivery. Early research findings from a recent survey by the Pan Dorset and Wiltshire Teaching Partnership and Bournemouth University show that 78% of practitioners continued to receive supervision and for 98% this took place remotely. Practitioners report that online supervision is of shorter duration and more task focussed with less space and time for critical reflection on cases.
  4. Currently there is little research evidence exploring how to best create digital communities of practice for social workers to promote practitioner well-being and resilience. During the pandemic the Pan Dorset Teaching Partnership and Bournemouth University have sought to offer practitioners on-going learning activities and wellbeing support through regular webinars and digital learning events In June, July and August 2020 590 practitioners joined 5 online events specifically designed to meet the needs of front line staff in Social Work, with the latest event discussing Stress, Trauma and Self-care during COVID-19[6]. Early analysis of feedback suggests that participants value the flexibility of accessing the webinars online, revisiting the subjects at their convenience through recordings on the Teaching Partnership website[7] and appreciating the variety of themes offered. The Teaching Partnership website has seen an increase in traffic by 184%. Although online learning may hold great promise for supporting socially distanced social work practitioners to support their wellbeing, more research is needed to fully build this potential future resource. Challenges may include the lack of good internet connectivity for those living and working in rural areas.
  5. Research by the NCPQSW and Teaching Partnership team at Bournemouth University recently identified a range of key factors which contributed to practitioner wellbeing and resilience during the current pandemic[8]. The NCPQSW research team and the Pan-Dorset and Wiltshire Teaching Partnership collected responses from over 140 front-line practitioners between May and September 2020. The online questionnaire was designed to capture the direct impact of COVID-19 on the social work workforce and implications for services users.

Contact information:

Lee-Ann Fenge

Professor of Social Care and Director of the Centre for Seldom heard Voices
Faculty of Health and Social Sciences, Bournemouth University                           
Staff profile http://staffprofiles.bournemouth.ac.uk/display/lfenge

Emily Rosenorn-Lanng

Research Project Office, The National Centre for Post-Qualifying Social Work
Faculty of Health and Social Sciences, Bournemouth University
Staff profile: https://staffprofiles.bournemouth.ac.uk/display/elanng

Tilia Lenz


Sept 2020

[1]Travis, D.J., Lizano, E.L. and Mor Barak, M.E., 2016. ‘I'm so stressed! A longitudinal model of stress, burnout and engagement among social workers in child welfare settings. The British Journal of Social Work, 46(4), pp.1076-1095.

[2] Ravalier, J.M., 2019. Psycho-social working conditions and stress in UK social workers. The British Journal of Social Work, 49(2), pp.371-390.             

[3] Jeyasingham, D., 2016. Open spaces, supple bodies? Considering the impact of agile working on social work office practices. Child & Family Social Work, 21(2), pp.209-217.

[4] Turner, A. May 2020 Most social workers say Covid-19 has negatively hit their work and the lives of those they support, https://www.communitycare.co.uk/2020/05/28/social-workers-say-coronavirus-negatively-affected-services-people-they-support/

[5] BASW 2020 Open letter to the Prime Minister to support social workers: https://www.basw.co.uk/system/files/resources/BASW%20Letter%20to%20PM%2001.04.20..pdf

[6] Pan Dorset and Wiltshire Teaching Partnership (PDWTP) 2020 Practitioner Learning Resources https://pdwtp.org.uk/resources/

[7] Pan Dorset and Wiltshire Teaching Partnership (PDWTP) 2020, C19 and Wellbeing: https://ncpqsw.com/research/c19wellbeing/

[8] NCPQSW, Bournemouth University 2020, How did Covid-19 impact Social Workers in practice in the Pan-Dorset and Wiltshire area? https://ncpqsw.com/research/c19research-2020/