Committees

Back-billing by energy companies

Non-inquiry session

The BBC Money Box programme recently featured an issue with energy retailers improperly chasing customers for energy that should have been billed over 12 months previously. Retailers had been forcing customers to go through the Ombudsman, despite the clear rules and guidance.  The Committee wishes to get a consumer perspective and discover what Ofgem and the Government intend to do to stop this practice.

Reports, special reports and government responses

No reports or special reports published.

Oral evidence transcripts

View all oral evidence transcripts
19 March 2025
Work Back-billing by energy companies (Non-inquiry session)
Witnesses Miatta Fahnbulleh MP (Minister for Energy Consumers at Department for Energy Security and Net Zero), Jessica Skilbeck (Director, Net Zero Buildings at Department for Energy Security and Net Zero), and Jane Walker (Director for Energy Affordability & Consumers at Department for Energy Security and Net Zero)
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Oral Evidence
19 March 2025
Work Back-billing by energy companies (Non-inquiry session)
Witnesses Beth Martin (Director for Consumer Protection and Competition at Ofgem), and Tim Jarvis (Director General for Markets at Ofgem)
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Oral Evidence
19 March 2025
Work Back-billing by energy companies (Non-inquiry session)
Witnesses Martin Lewis CBE (Founder and Executive Chair at MoneySavingExpert)
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Oral Evidence

Written evidence

No written evidence published.

Other publications

No other publications published.

Contact us

  • Email: commonsesnz@parliament.uk
  • Phone: Media: Email: bridgespalmerj@parliament.uk
  • Address: Energy Security and Net Zero Committee, House of Commons, London SW1A 0AA