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HMRC Standard Report 2022-23


The Committee will examine the performance of HM Revenue & Customs in 2022-23, how it is being affected by the current economic conditions, and the progress it is making in tackling error and fraud.

In January 2023, the Committee concluded that taxpayers and their agents were still not receiving an acceptable level of customer service and that the move to online services will not happen quickly. The Committee also concluded that research and development tax reliefs are costly, prone to abuse and provide questionable benefit to the UK economy.

Based on the National Audit Office report on HMRC’s 2022-23 Accounts, the Committee will question HMRC’s senior officials on issues including:

  • the organisation’s performance in collecting revenue and managing compliance;
  • the main components of the £814 billion raised by HMRC in 2022-23; and
  • HMRC’s customer service and debt management performance.

If you have new evidence on these issues, please submit it here by 23:59 on Friday 20 October.

Please have a look at the requirements for written evidence submissions and note the Committee cannot accept material as evidence that has been published elsewhere.

Please note that the Committee is unable to investigate individual cases.

This inquiry is no longer accepting evidence

The deadline for submissions was Friday 20 October 2023.

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  • Email:
  • Phone: 020 7219 5776 (general enquiries) | 020 7219 8480 (media enquiries)
  • Address: Public Accounts Committee, House of Commons, London, SW1A 0AA