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Work of the Financial Ombudsman Service


As part of its ongoing scrutiny of the Financial Ombudsman Service (FOS), the Treasury Committee holds hearings with the Chief Ombudsman and CEO to discuss key issues facing the ombudsman service.

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We receive a significant number of emails each day. If you’ve asked for a reply, we’ll aim to respond as soon as we can, although during parliamentary recesses it may take slightly longer for us to respond. We’re usually able to reply more quickly to emails than to post. Please note, the Committee does not look at individual cases or specific complaints.