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Parliamentary and Health Service Ombudsman Scrutiny 2021-22

Inquiry

The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the Parliamentary and Health Service Ombudsman (PHSO) in the financial year 2021/22.

According to the House of Commons Standing Order 146, PACAC’s role in relation to the PHSO is:

 to examine the reports of the Parliamentary Commissioner for Administration and the Health Service Commissioner for England, which are laid before this House, and matters in connection therewith

PACAC therefore scrutinises the PHSO’s annual report and other reports that the Ombudsman chooses to lay before Parliament. Where these reports highlight failures in the quality and standings of Civil Service administration, PACAC may use them to hold the government to account. We will also use this opportunity to examine the PHSO’s strategy for 2022-25.

The Committee cannot review the PHSO’s adjudications on individual cases. This includes the PHSO’s decisions on whether or not to accept a case. AS the office of the PHSO is independent, adjudications cannot be overruled by a government minister or parliamentary committee.

This inquiry is no longer accepting evidence

The deadline for submissions was Friday 4 November 2022.

Reports, special reports and government responses

View all reports and responses
Sixth Report - Parliamentary and Health Service Ombudsman Scrutiny 2021–22
Inquiry Parliamentary and Health Service Ombudsman Scrutiny 2021-22
HC 745
Report
Response to this report
Sixth Special Report - Parliamentary and Health Service Ombudsman Scrutiny 2021–22: Government and PHSO response
HC 1437
Special Report
Sixth Special Report - Parliamentary and Health Service Ombudsman Scrutiny 2021–22: Government and PHSO response
Inquiry Parliamentary and Health Service Ombudsman Scrutiny 2021-22
HC 1437
Special Report

Oral evidence transcripts

View all oral evidence transcripts
29 November 2022
Inquiry Parliamentary and Health Service Ombudsman Scrutiny 2021-22
Witnesses Rob Behrens CBE (The Ombudsman at Parliamentary and Health Service Ombudsman), and Amanda Amroliwala CBE (Deputy Ombudsman and CEO at Parliamentary and Health Service Ombudsman)
Oral Evidence
David Walford (PHS0029)
Mr Paul Robert Barford (PHS0026)
D Kent (PHS0021)

Contact us

  • Email: pacac@parliament.uk
  • Phone: 020 7219 3268 (general enquiries) | 07523 800011 (media enquiries)
  • Address: Public Administration and Constitutional Affairs Committee, House of Commons, London SW1A 0AA