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Parliamentary and Health Service Ombudsman Scrutiny 2019-20

Inquiry

The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the PHSO in the financial year 2019/20.

According to the House of Commons Standing Order 146, PACAC's role in relation to the PHSO is:

to examine the reports of the Parliamentary Commissioner for Administration and the Health Service Commissioner for England, which are laid before this House, and matters in connection therewith

PACAC therefore scrutinises the PHSO's annual report and other reports that the Ombudsman chooses to lay before Parliament. Where these reports highlight failures in the quality and standards of Civil Service administration, PACAC may use them to hold the government to account.

The Committee cannot review the PHSO's adjudications on individual cases. This includes the PHSO's decisions on whether or not to accept a case. As the office of the PHSO is independent, adjudications cannot be overruled by a government minister or any parliamentary committee.

Reports, special reports and government responses

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Seventh report: Parliamentary and Health Service Ombudsman Scrutiny 2019–20
Inquiry Parliamentary and Health Service Ombudsman Scrutiny 2019-20
Committees Public Administration and Constitutional Affairs Committee
HC 843
Report
Response to this report
Seventh Special Report- Parliamentary and Health Service Ombudsman Scrutiny 2019–20: Government’s and PHSO response to the Committee’s Seventh Report of Session 2019–21
HC 1348
Special Report
Seventh Special Report- Parliamentary and Health Service Ombudsman Scrutiny 2019–20: Government’s and PHSO response to the Committee’s Seventh Report of Session 2019–21
Inquiry Parliamentary and Health Service Ombudsman Scrutiny 2019-20
Committees Public Administration and Constitutional Affairs Committee
HC 1348
Special Report

Oral evidence transcripts

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23 November 2020
Inquiry Parliamentary and Health Service Ombudsman Scrutiny 2019-20
Witnesses Rob Behrens CBE (Parliamentary and Health Service Ombudsman at Parliamentary and Health Service Ombudsman), and Amanda Amroliwala CBE (Chief Executive Officer and Deputy Ombudsman at Parliamentary and Health Service Ombudsman)
Committees Public Administration and Constitutional Affairs Committee
Oral Evidence
PHS0013 - Parliamentary and Health Service Ombudsman Scrutiny 2019-20
Witnesses Mrs Susan Forsey
Committees Public Administration and Constitutional Affairs Committee
Written Evidence
PHS0023 - Parliamentary and Health Service Ombudsman Scrutiny 2019-20
Witnesses A7
Committees Public Administration and Constitutional Affairs Committee
Written Evidence
PHS0020 - Parliamentary and Health Service Ombudsman Scrutiny 2019-20
Witnesses A6
Committees Public Administration and Constitutional Affairs Committee
Written Evidence