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Follow-up to PHSO report on HS2

Inquiry

The report says that what should have been consultation events were in fact turned into public relations exercises, and the information that was made available to the public was either too generic to be of use or was inconsistent. The process was treated as a one way 'box-ticking' exercise by HS2 Ltd, with no genuine two-way engagement. In future, members of the public dealing with HS2 Ltd should never have to go through the same experiences as those whose homes and communities were affected by Phase One.