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Parliamentary and Health Service Ombudsman Scrutiny 2017-18


The Public Administration and Constitutional Affairs Committee is launching its annual scrutiny into the work of the Parliamentary and Health Service Ombudsman (PHSO) in the financial year 2017/18.

In January it will take evidence from the team that carried out the independent peer review of the PHSO published on 12 November, the Ombudsman Rob Beherns and the PHSO’s Chief Executive Amanda Campbell.

The Committee is inviting written submissions by 20 December 2018 on:

  • The conclusions and recommendations of the independent peer review, and the evidence underpinning them.
  • The performance and value for money of the PHSO in 2017/18, including the service provided to complainants.
  • The views of public sector bodies and professionals within the jurisdiction of the PHSO on the PHSO’s dealings with them; and the impact that the PHSO’s findings and other work has on improving the services that bodies in jurisdiction provide to the public.

The PHSO’s annual report for 2017/18 is available from its website.