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Universal Credit update inquiry


The Work and Pensions Committee held two evidence sessions examining the progress in introducing Universal Credit and what impact it is having.

The Committee is now inviting written submissions addressing one of more of the following areas:

  • How long are people waiting for their Universal Credit claim to be processed, and what impact is this having on them?
  • How are claimants managing with being paid Universal Credit monthly in arrears?
  • Has Universal Credit improved the accuracy of payments?
  • Have claimants reported making a new claim for Universal Credit, and then found that the system has not registered their claim correctly?
  • What impact is Universal Credit having on rent arrears, what effect is this having on landlords and claimants, and how could the situation be improved?

Reports, special reports and government responses

No reports or special reports published.

Oral evidence transcripts

View all oral evidence transcripts
8 February 2017
Inquiry Universal Credit update inquiry
Witnesses Lord Freud, former Minister of State for Welfare Reform, Department for Work and Pensions
Oral Evidence
23 January 2017
Inquiry Universal Credit update inquiry
Witnesses Nick Atkin, Group Chief Executive, Halton Housing Trust, David Finch, Senior Economic Analyst, Resolution Foundation, Mark Fowler, Director of Gateway and Welfare, London Borough of Croydon, and Martin Williams, Welfare Rights Worker, Child Poverty Action Group .
Oral Evidence
Anonymised (UCU0080)
Anonymised (UCU0068)
Anonymised (UCU0083)

Contact us

We can’t usually help you with an individual problem or a specific complaint.

  • Email:
  • Phone: 020 7219 8976 | 020 7219 1679 (Media)
  • Address: Work and Pensions Committee | House of Commons | London | SW1A 0AA