Treatment of Financial Services Consumers

Inquiry Treatment of Financial Services Consumers

Inquiry Treatment of Financial Services Consumers

Inquiry Treatment of Financial Services Consumers

Witnesses Moray McDonald, Managing Director of Products, Personal and Business Banking Division, Royal Bank of Scotland, and Craig Donaldson, Chief Executive, Metro Bank Lakshman Chandrasekera, Chief Executive, London Mutual Credit Union Ltd, and Andy Caton, Chief Officer for Treasury and Corporate Affairs, Yorkshire Building Society

Witnesses Eric Leenders, Executive Director, Retail Banking, British Bankers’ Association, and Catherine McGrath, Managing Director, Transaction, Insurance and Mass Market

Witnesses Joanna Elson OBE, Chief Executive, Money Advice Trust, Professor John Gathergood, Associate Professor in Economics, University of Nottingham, Richard Lloyd, Executive Director, Which?, and Francis McGee, Director of External Affairs, and Nick Brookes, Chief Credit Officer, Wonga, and Martin Dodd, Customer Services Director, Lloyds Bank, and Stephen Noakes, Director of Mortgages, Lloyds Bank.