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Service Disruption at TSB inquiry

Inquiry

In April 2018, TSB Bank migrated its computer systems to a new platform. Following reports of consumer detriment following the migration, the Committee will consider the preparation for, implementation of and results of the system migration, and TSB's handling of the problems that ensued.

Reports, special reports and government responses

No reports or special reports published.

Oral evidence transcripts

View all oral evidence transcripts
6 June 2018
Inquiry Service Disruption at TSB inquiry
Witnesses Andrew Bailey, Chief Executive, Financial Conduct Authority, John Sutherland, Special Adviser, Financial Conduct Authority, and Sheree Howard, Special Adviser, Financial Conduct Authority; Dr Paul Pester, Chief Executive, TSB, Richard Meddings, Chairman, TSB, and Miguel Montes, Chief Operating Officer, Sabadell Group (at 3.30pm).
Oral Evidence
2 May 2018
Inquiry Service Disruption at TSB inquiry
Witnesses Paul Pester, Chief Executive, and Richard Meddings, Chairman, TSB, and Miquel Montes, Chief Operating Officer, Sabadell Group
Oral Evidence
TSB (TSB0006)
TSB (TSB0004)
TSB (TSB0005)

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