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Service Disruption at TSB inquiry


In April 2018, TSB Bank migrated its computer systems to a new platform. Following reports of consumer detriment following the migration, the Committee will consider the preparation for, implementation of and results of the system migration, and TSB's handling of the problems that ensued.

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We receive a significant number of emails each day. If you’ve asked for a reply, we’ll aim to respond as soon as we can, although during parliamentary recesses it may take slightly longer for us to respond. We’re usually able to reply more quickly to emails than to post. Please note, the Committee does not look at individual cases or specific complaints.