Committees

Consumers’ Access to Financial Services inquiry

Inquiry

Scope of the inquiry

This inquiry looks at consumers’ access to financial services and whether certain groups of consumers are excluded, both in terms of obtaining a basic level of service from financial services providers as well as access to products including insurance. The inquiry will have a particular focus on the provision of financial products and services for vulnerable consumers.

Reports, special reports and government responses

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14th Special Report - Consumers' access to financial services: Payment Systems Regulator and Bank of England responses to the Committee's Twenty-Ninth Report
Inquiry Consumers’ Access to Financial Services inquiry
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HC 2535
Special Report
13th Special Report - Consumers' access to financial services: Government Response to the Committee's Twenty-ninth Report
Inquiry Consumers’ Access to Financial Services inquiry
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HC 2530
Special Report
12th Special Report: Consumers’ Access to Financial Services: Financial Conduct Authority response to the Committee’s Twenty-Ninth Report
Inquiry Consumers’ Access to Financial Services inquiry
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HC 2423
Special Report

Oral evidence transcripts

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27 February 2019
Inquiry Consumers’ Access to Financial Services inquiry
Witnesses Rebecca Hilsenrath, Chief Executive, Equality and Human Rights Commission, Andy Goldsby, Community and Relationship Manager, Equality Advisory Support Service, Christopher Woolard, Executive Director of Strategy and Competition, Financial Conduct Authority, Nisha Arora, Director of Consumer and Retail Policy, Financial Conduct Authority
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255KB
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329KB
Oral Evidence
5 February 2019
Inquiry Consumers’ Access to Financial Services inquiry
Witnesses Tom Blomfield, Founder and Chief Executive, Monzo Bank, Robin Bulloch, Managing Director, Lloyds Bank and Bank of Scotland Community Banks, Martin Kearsley, Banking Director, Post Office
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283KB
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450KB
Oral Evidence
11 December 2018
Inquiry Consumers’ Access to Financial Services inquiry
Witnesses Baroness Tyler of Enfield, The Lord Bird MBE
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227KB
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249KB
Oral Evidence

Written evidence

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Consumer Credit Association (CAF0090)
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32KB
Trussle (CAF0084)
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341KB
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168KB
Brain Tumour Research (CAF0086)
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125KB
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45KB

Other publications

No other publications published.

Contact us

We receive a significant number of emails each day. If you’ve asked for a reply, we’ll aim to respond as soon as we can, although during parliamentary recesses it may take slightly longer for us to respond. We’re usually able to reply more quickly to emails than to post. Please note, the Committee does not look at individual cases or specific complaints.