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Consumers’ Access to Financial Services inquiry


Scope of the inquiry

This inquiry looks at consumers’ access to financial services and whether certain groups of consumers are excluded, both in terms of obtaining a basic level of service from financial services providers as well as access to products including insurance. The inquiry will have a particular focus on the provision of financial products and services for vulnerable consumers.

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We receive a significant number of emails each day. If you’ve asked for a reply, we’ll aim to respond as soon as we can, although during parliamentary recesses it may take slightly longer for us to respond. We’re usually able to reply more quickly to emails than to post. Please note, the Committee does not look at individual cases or specific complaints.