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Independent Review of the Financial Ombudsman Service


In March 2018, the Financial Ombudsman Service (FOS) wrote to the Committee to announce the launch of an independent review into concerns raised by the Committee and highlighted in the media.

The Committee stated that it would scrutinise the findings of the review report and would take evidence from the reviewer as well as the Ombudsman.

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We receive a significant number of emails each day. If you’ve asked for a reply, we’ll aim to respond as soon as we can, although during parliamentary recesses it may take slightly longer for us to respond. We’re usually able to reply more quickly to emails than to post. Please note, the Committee does not look at individual cases or specific complaints.