Committees

Improving the rail passenger experience inquiry

Inquiry

Lessons must be learned from the woeful experience of passengers on Southern Railway, say MPs on the Transport Select Committee. Rail passengers have been badly let down by Government failure to structure, monitor and enforce franchise agreements and the planning and management of major rail infrastructure projects.

Government Response


The Committee's inquiry looks to identify recommendations to improve the main aspects of a rail journey from the perspective of the passenger: from planning a journey, arriving at a station, making the journey, and any necessary post-journey information.

Reports, special reports and government responses

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6th Report - The future of rail: Improving the rail passenger experience
Inquiry Improving the rail passenger experience inquiry
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HC 64
Report
Response to this report
7th Special Report - The future of rail: Improving the rail passenger experience: Government Response to the Committee's Sixth Report of Session 2016–17
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HC 905
Special Report
7th Special Report - The future of rail: Improving the rail passenger experience: Government Response to the Committee's Sixth Report of Session 2016–17
Inquiry Improving the rail passenger experience inquiry
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Special Report

Correspondence

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Letter from Louise Ellman to Paul Maynard regarding GTR’s claims for force majeure, 13 January 2017
Inquiry Improving the rail passenger experience inquiry
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Correspondence
Letter from Paul Maynard to Louise Ellman regarding GTR Force Majeure, 29 November 2016
Inquiry Improving the rail passenger experience inquiry
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Correspondence
Correspondence between Louise Ellman and Paul Maynard regarding Govia Thameslink Railway, 21 October and 3 November 2016
Inquiries Rail franchising inquiry, and Improving the rail passenger experience inquiry
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Correspondence

Oral evidence transcripts

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20 July 2016
Inquiry Improving the rail passenger experience inquiry
Witnesses Paul Maynard MP, Parliamentary Under-Secretary of State for Transport, Bernadette Kelly CB, Director General, Rail Group, and Peter Wilkinson, Managing Director, Passenger Services, Department for Transport.
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Oral Evidence
18 July 2016
Inquiry Improving the rail passenger experience inquiry
Witnesses Jacqueline Starr, Managing Director, Customer Experience, Rail Delivery Group, Dave Penney, Managing Director, Chiltern Railways, Martin Frobisher, Route Managing Director, London and North West, Network Rail, and Richard Scott, Executive Director of Corporate Affairs, Virgin Trains.
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Oral Evidence
5 July 2016
Inquiry Improving the rail passenger experience inquiry
Witnesses Mick Cash, General Secretary, and Paul Cox, Regional Organiser (South East), RMT; Dyan Crowther, Chief Operating Officer, and Charles Horton, Chief Executive Officer, Govia Thameslink Railway (at 10.45am).
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Oral Evidence

Written evidence

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Paul Maynard MP, 24 March 2017 (RPE0254)
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RMT (RPE0253)
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RMT (RPE0252)
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Other publications

No other publications published.

Contact us

Please note: The Transport Committee examines policy issues relating to the Department for Transport and its associated bodies. It is unable to investigate, or adjudicate on, individual cases.

  • Email: transcom@parliament.uk
  • Phone: 020 7219 2226/ Text relay: 18001 020 2226 (general enquiries) | 020 7219 8895 (media enquiries)
  • Address: Transport Committee, House of Commons, London, SW1A 0AA/ Twitter: @TransportCttee