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Improving the rail passenger experience inquiry

Inquiry

Lessons must be learned from the woeful experience of passengers on Southern Railway, say MPs on the Transport Select Committee. Rail passengers have been badly let down by Government failure to structure, monitor and enforce franchise agreements and the planning and management of major rail infrastructure projects.

Government Response

The Committee's inquiry looks to identify recommendations to improve the main aspects of a rail journey from the perspective of the passenger: from planning a journey, arriving at a station, making the journey, and any necessary post-journey information.

Work news

Government must 'get a grip' on monitoring rail franchise agreements

Transport Committee publishes report on improving the rail passenger experience

14 October 2016

Disruption on Thameslink, Southern and Great Northern rail services examined

Transport Committee questions Department for Transport on improving the rail passenger experience

Improving the rail passenger experience explored

Transport Committee questions train companies and Department for Transport on improving rail passenger experience

RMT union and Govia Thameslink Railway questioned on rail services

Transport Committee questions RMT union and Govia Thameslink Railway on improving rail passenger experience

Cancellation of evidence session: Improving the rail passenger experience

The Transport Committee's evidence session on Monday 27 June 2016 has been cancelled

Improving the rail passenger experience inquiry launched

Transport Committee launches inquiry on improving the rail passenger experience

Contact us

Please note: The Transport Committee examines policy issues relating to the Department for Transport and its associated bodies. It is unable to investigate, or adjudicate on, individual cases.

Email: transcom@parliament.uk
Phone: 020 7219 2226/ Text relay: 18001 020 2226 (general enquiries) | 020 7219 8895 (media enquiries)
Address: Transport Committee, House of Commons, London, SW1A 0AA/ Twitter: @TransportCttee