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Rail compensation one-off session


The issue of passenger compensation has been at the forefront of the rail political agenda following the super-complaint by Which? to the Office of Rail and Road (ORR) in December 2015. Subsequent developments include the extension of the Consumer Rights Act 2015 to rail on 1 October 2016 and the Delay Repay 15 announcement on 13 October 2016.

The purpose of this one-off session is to measure the progress of industry, the Department for Transport and the ORR in responding to the super-complaint. The session also aims to identify other broader issues with rail compensation.

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Please note: The Transport Committee examines policy issues relating to the Department for Transport and its associated bodies. It is unable to investigate, or adjudicate on, individual cases.

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  • Address: Transport Committee, House of Commons, London, SW1A 0AA/ Twitter: @TransportCttee