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Online survey launched seeking views from motorists

24 March 2014

The Transport Committee launches a survey on Monday 24 March, asking for contributions to its Government motoring agencies inquiry.

As part of an inquiry to examine what motorists, hauliers, bus companies and others find when they engage with the Government’s motoring agencies*, Transport Committee launches an online survey designed to build a better picture of motorists’ experiences.

The survey closed on Tuesday 22 April 2014.

Chair's comments

Launching the online survey Louise Ellman, Chair of the Transport Committee said today,

“The Government’s motoring agencies are changing and two (DSA and VOSA) are shortly to merge. All of them rely increasingly on websites and email for delivering services.

We need to find out if these changes will deliver a better service when you do things like book a driving or vehicle test, apply for a driving, PSV or HGV license, register a vehicle or submit a SORN (Statutory Off Road Notification), and seek authorisation for motor vehicles, systems and components.

Your experiences will form an important part of the evidence we gather for our inquiry. If you find these services easy to access, affordable and well run please tell us via our survey. And if you face problems please tell us how these arose and whether they were dealt with quickly and fairly.”

*The Driver and Vehicle Licensing Agency (DVLA), the soon to be merged Driving Standards Agency (DSA) and Vehicle and Operator Services Agency (VOSA), and the Vehicle Certification Agency (VCA).

Further information