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Department for Work and Pensions Accounts 2019-20


For 32 years running, the National Audit Office has had to “qualify” the annual accounts of the Department for Work and Pensions (DWP) because of the rate and level of error and fraud in the Department’s payment of benefits.  

In its report on DWP’s accounts for 2019-20, the NAO says overpayment of benefits, whether due to Department or claimant error, or fraud, is running at record levels, representing £4.6 billion paid out wrongly.  

DWP is responsible for annual benefit expenditure – excluding pensions - of well over £90bn. It has a responsibility to pay claimants on time, and in full, in accordance with legislation and the related regulations.

The Committee will hold a hearing with DWP officials in the autumn. If you have evidence on these issues please submit it here by Monday 14 September.