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Protecting pension savers – five years on from the pension freedoms: Pension scams


This inquiry looked at how savers are prepared and protected to move from saving for retirement to using their pension savings.

This work will be in three parts. First, we’re looking at pension scams and what more can be done to prevent them. We are interested in finding out:

  • How common pension scams are
  • What happens to people who are victims of scams
  • What more public bodies could do to tackle scams.

Read the call for evidence to find out more about the inquiry.

Read an interactive summary of the key points of our report on pension scams.

Where to get help

If you have any concerns about an offer you’ve received, or about a conversation you’ve had about transferring or accessing your pension, you can check with The Pensions Advisory Service.

They can also give you advice if you’ve been a victim of a scam.

You can speak to a pension specialist at The Pensions Advisory Service on their helpline on 0800 011 3797 (Monday to Friday from 9am to 5pm) or use their webchat service or online enquiry form at

If you’ve been a victim of a scam and need support:

  • You can contact Victim Support or Think Jessica if a scam has made you feel anxious, fearful or guilty. They provide emotional and practical help to victims of crimes and scams.
  • You can contact the 24-hour Samaritans helpline on 116 123 if you feel low or anxious and need someone to talk to.
  • You can contact Citizens Advice if you’re having trouble paying your bills and are worried about what to do.

Work news

Continued failure to act against online scams highlights Government’s ambivalence to major source of harm
The Work and Pensions Committee publishes Government Response to pensions scams report
6 July 2021
Crack down on tech firms profiting from online pension scam adverts, MPs say
Global tech firms such as Google should be held to account for hosting pension scam adverts with legislation needed to stop them profiting from a multibillion-pound scam industry, the Work and Pensions committee has said.
28 March 2021
Work and Pensions Committee to question Pensions Minister
The Committee will question Guy Opperman MP, Minister for Pensions and Financial Inclusion, as part of its inquiry into pension scams.
22 January 2021
Committee holds session on Project Bloom
Committee to question representatives of Project Bloom
4 January 2021
Work and Pensions Committee to hold session on experiences of victims of pension scams
The Committee will hear from victims of pension scams as its inquiry into the pension freedoms and protecting savers continues.
1 December 2020
Committee Chair Stephen Timms comments on latest on Pensions Wise and the Pensions Dashboard programme
Comments come as Government announce Pension Wise service and publication of progress report on Pensions Dashboards Programme
28 October 2020
Committee hears from industry representatives on pensions scams
Committee to hear from investment companies and trustee organisations on pensions scams
2 October 2020
Pension freedoms and protecting savers: Committee holds first oral evidence session on pension scams
Consumer groups and pension industry experts questioned on pension scams
11 September 2020
Work and Pensions Committee to examine impact of pension freedoms and protecting pension savers
Committee launch new inquiry into pension scams
28 July 2020
Total results 9 (page 1 of 1)

Contact us

We can’t usually help you with an individual problem or a specific complaint.

  • Email:
  • Phone: 020 7219 8976 | Media enquiries to Oliver Florence on 020 7219 1679/
  • Address: Work and Pensions Committee | House of Commons | London | SW1A 0AA