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Protecting pension savers – five years on from the pension freedoms: Pension scams


This inquiry looked at how savers are prepared and protected to move from saving for retirement to using their pension savings.

This work will be in three parts. First, we’re looking at pension scams and what more can be done to prevent them. We are interested in finding out:

  • How common pension scams are
  • What happens to people who are victims of scams
  • What more public bodies could do to tackle scams.

Read the call for evidence to find out more about the inquiry.

Read an interactive summary of the key points of our report on pension scams.

Where to get help

If you have any concerns about an offer you’ve received, or about a conversation you’ve had about transferring or accessing your pension, you can check with The Pensions Advisory Service.

They can also give you advice if you’ve been a victim of a scam.

You can speak to a pension specialist at The Pensions Advisory Service on their helpline on 0800 011 3797 (Monday to Friday from 9am to 5pm) or use their webchat service or online enquiry form at

If you’ve been a victim of a scam and need support:

  • You can contact Victim Support or Think Jessica if a scam has made you feel anxious, fearful or guilty. They provide emotional and practical help to victims of crimes and scams.
  • You can contact the 24-hour Samaritans helpline on 116 123 if you feel low or anxious and need someone to talk to.
  • You can contact Citizens Advice if you’re having trouble paying your bills and are worried about what to do.

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Contact us

We can’t usually help you with an individual problem or a specific complaint.

  • Email:
  • Phone: 020 7219 8976 | Media enquiries to Oliver Florence on 020 7219 1679/
  • Address: Work and Pensions Committee | House of Commons | London | SW1A 0AA