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Passport Office chief questioned on application delays

19 July 2022

The Home Affairs Committee holds a one-off session to examine Passport Office backlogs on Wednesday 20 July when it takes evidence from Passport Office director, Thomas Greig; travel expert, Simon Calder; and representatives of contractors Teleperformance and TNT Courier Service.

A rise in demand for passport applications following the relaxation of Covid travel restrictions saw waiting times for processing increase from 3 weeks to 10 weeks. Delays in processing have been further compounded by issues with the courier service, with some applicants claiming they have had to wait weeks for delivery after their application had been approved. There has also been widespread dissatisfaction with the service provided by the Passport Adviceline, with waits of several hours to speak to an operator. 

Purpose of the Session

The session will examine the causes of delays in processing passport applications and what progress has been made in reducing the backlog. It will also examine the impact on travellers who have experienced delays and uncertainty in obtaining a passport. 

Witnesses 

Wednesday 20 July in the Wilson Room, Portcullis House

At 9.45am

  • Simon Calder, Travel Expert 
  • Thomas Greig, HMPO
  • Ed Clarke, TNT

Further information

Image: CCO