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Complaints and raising concerns


In this inquiry the Health Committee reviews progress in improving the handling of complaints from patients and the public, and concerns raised by staff.

Among other things, the inquiry considers: handling of complaints made by patients and families, as well as staff; support for patients, the public and staff who wish to make complaints or raise concerns; the consequences of complaints for care providers and of raising concerns for the employment prospects of staff; and future plans for improvements in this area.