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Complaints and Litigation


It is vital the NHS addresses complaints in a way which satisfies patients and their families in order to maintain confidence in the service. Complaints can also be an early warning of systemic problems. The Chair of the public inquiry into Mid Staffordshire NHS Foundation Trust said that “The Trust failed to listen to patients' concerns, the Board did not review the substance of complaints and incident reports were not given the necessary attention.”

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  • Email:
  • Phone: (general enquiries) 020 7219 6182 | 020 7219 6832 (media enquiries)
  • Address: Health and Social Care Committee, House of Commons, London, SW1A 0AA