Committees

Work of the Service Complaints Ombudsman inquiry

Inquiry

In March 2014, the Government announced plans to establish a new Service Complaints Ombudsman in place of the Service Complaints Commissioner and to reform the complaints system. The Defence Committee undertook detailed scrutiny of the Government’s proposals and in its report suggested several key amendments to the legislation, many of which were incorporated into the Armed Forces (Service Complaints and Financial Assistance) Act 2015. The Committee also held a pre-appointment hearing with Nicola Williams, the Government’s nominee to be the first Service Complaints Ombudsman. The Ombudsman and the new complaints system have now been in operation for approximately three years and the Committee will take evidence from the Ombudsman on 26 February on her role and the effectiveness of the new system.

Reports, special reports and government responses

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16th Report - Fairness without Fear: The work of the Service Complaints Ombudsman
Inquiry Work of the Service Complaints Ombudsman inquiry
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HC 1889
Report

Oral evidence transcripts

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26 February 2019
Inquiry Work of the Service Complaints Ombudsman inquiry
Witnesses Nicola Williams, Service Complaints Ombudsman for the Armed Forces
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Oral Evidence

Written evidence

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Liberty (SCO0011)
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ForcesWatch (SCO0013)
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Service Complaints Ombudsman (SCO0010)
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Other publications

No other publications published.

Contact us

  • Email: defcom@parliament.uk
  • Phone: 020 7219 3113 (general enquiries) | 020 7219 2996 (media enquiries)
  • Address: Defence Committee, House of Commons, London SW1A 0AA