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Parliamentary and Health Service Ombudsman Scrutiny 2020-21

Inquiry

The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the PHSO in the financial year 2020/21.

According to the House of Commons Standing Order 146, PACAC's role in relation to the PHSO is:

to examine the reports of the Parliamentary Commissioner for Administration and the Health Service Commissioner for England, which are laid before this House, and matters in connection therewith

PACAC therefore scrutinises the PHSO's annual report and other reports that the Ombudsman chooses to lay before Parliament. Where these reports highlight failures in the quality and standards of Civil Service administration, PACAC may use them to hold the government to account. We will also be using this session to look back at the role of the Ombudsman, Rob Behrens, after five years in post.

The Committee cannot review the PHSO's adjudications on individual cases. This includes the PHSO's decisions on whether or not to accept a case. As the office of the PHSO is independent, adjudications cannot be overruled by a government minister or any parliamentary committee.

This inquiry is no longer accepting evidence

The deadline for submissions was Friday 29 October 2021.

Reports, special reports and government responses

View all reports and responses
First Report - Parliamentary and Health Service Ombudsman Scrutiny 2020–21
Inquiry Parliamentary and Health Service Ombudsman Scrutiny 2020-21
HC 213
Report
Response to this report
Parliamentary and Health Service Ombudsman Scrutiny 2020–21: PHSO and Government responses to the Committee’s First Report.
HC 616
Special Report
Parliamentary and Health Service Ombudsman Scrutiny 2020–21: PHSO and Government responses to the Committee’s First Report.
Inquiry Parliamentary and Health Service Ombudsman Scrutiny 2020-21
HC 616
Special Report

Oral evidence transcripts

View all oral evidence transcripts
14 December 2021
Inquiry Parliamentary and Health Service Ombudsman Scrutiny 2020-21
Witnesses Parliamentary and Health Service Ombudsman, and Parliamentary and Health Service Ombudsman
Oral Evidence
Prof. Malegapuru W. Makgoba (Ombudsman at Office of the Health Ombudsman, Republic of South Africa) (PHO0041)
Anonymised (PHO0040)
Anonymised (PHO0034)

Contact us

  • Email: pacac@parliament.uk
  • Phone: 020 7219 3268 (general enquiries) | 07523 800011 (media enquiries)
  • Address: Public Administration and Constitutional Affairs Committee, House of Commons, London SW1A 0AA