Capita recalled by PAC for grilling on civil service pensions crisis
The Public Accounts Committee (PAC) will hear from the civil service pension scheme administrator, Capita, on the progress it has made in addressing recent failures.
Meeting details
Appearing before the Committee in February of this year, Capita warned that it had inherited a backlog of 86,000 cases, 20 million lines of corrupt data, and 16,000 unread emails which likely contained the details of people who were due to receive a payment.
In the same month, a letter from the Permanent Secretary at the Cabinet Office, Cat Little, confirmed that approximately 8,500 people who had already retired had not yet received their full pension entitlements.
The PAC is likely to use this session to examine how Capita is working to reduce the backlog of claimants and question the progress it is making towards meeting the targets it set out during recent appearances before the Committee.
Questions could focus on the management of the hardship loans scheme and Capita’s relationship with the Cabinet Office. MPs may also consider if Capita is taking adequate steps to ensure customers are receiving the levels of service and financial support that they need.