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24 June 2025 - Pricing, competition and consumer protection - Oral evidence

Committee Business and Trade Committee
Inquiry Pricing, competition and consumer protection

Tuesday 24 June 2025

Start times: 2:00pm (private) 2:30pm (public)


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UK food shoppers, flight buyers, music lovers: are you paying more than you should? 

Why do consumers sometimes pay up to 30% more for goods they buy in the ‘local’ versions of supermarkets - and what are those supermarket majors doing to ensure that all shoppers, including those on lower incomes, benefit from affordable and competitive prices?  

Meeting details

At 2:30pm: Oral evidence
Work Pricing, competition and consumer protection (Non-inquiry session)
Commercial Director for Fresh Food at Tesco
Director of Legal (Regulatory and Commercial) at Sainsbury’s
At 2:55pm: Oral evidence
Work Pricing, competition and consumer protection (Non-inquiry session)
Chief Commercial Officer at easyJet
Policy and Public Affairs Director at Airlines UK
At 3:25pm: Oral evidence
Work Pricing, competition and consumer protection (Non-inquiry session)
Managing Director at Ticketmaster
Executive President, Touring International Music at Live Nation, and Chairman at Concert Promoters Association
At 4:05pm: Oral evidence
Work Pricing, competition and consumer protection (Non-inquiry session)
Acting Executive Director of Consumer Protection at Competition and Markets Authority (CMA)
Interim Senior Director of Consumer Protection at Competition and Markets Authority (CMA)

What are airlines doing to ensure that travellers see the benefits of dynamic pricing, as well as seeing what their flight will really cost and being able to properly compare it and shop around?  

UK music-lovers typically have very few choices when it comes to buying tickets for gigs – but the same applies to the musicians looking for venues and promoters to put them on.  

The live music promotion scene is dominated by a few players that can control access to venues as well as to the ticketing and pricing structures offered to fans. But the biggest “entertainment company”, Live Nation – which also controls the biggest UK ticketer, Ticketmaster – stands out as a different order of size from its nearest competitor even in this narrow field.  

The Competition and Markets Authority has been tasked by Government with adapting its approach to help drive the national economic growth mission. But what is it doing to keep markets competitive, and make the increasing use of dynamic pricing fair to consumers? 

Rt Hon Liam Byrne, Chair of the BTC, said: “Week after week, families tell us the same story: prices keep rising—on food, on flights, on fun—and no one can quite explain why. That’s why our Committee is digging deeper. We want to know: are regulators doing enough to stop markets from malfunctioning? Are dominant firms using their power to squeeze consumers and shut out competition? And are shoppers, travellers and music lovers paying a fair price—or simply paying through the nose?

“We built markets to serve the public—not to fleece them. So we need to ask: are regulators defending the powerless, or just watching the powerful take more than their share?”

Location

Room 8, Palace of Westminster

How to attend