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27 November 2024 - Work of HM Revenue and Customs - Oral evidence

Committee Treasury Committee
Inquiry Work of HM Revenue and Customs

Wednesday 27 November 2024

Start times: 2:00pm (private) 2:15pm (public)


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MPs to examine the work of HMRC following Autumn Budget

The Treasury Committee will question officials from HM Revenue and Customs (HMRC) on the work of the department on Wednesday 27 November at 2.15pm.The session is the first opportunity for the Committee to scrutinise HMRC since the general election.  

Meeting details

At 2:15pm: Oral evidence
Work Work of HM Revenue and Customs (Regular evidence sessions)
First Permanent Secretary and Chief Executive at HMRC
Chief Finance Officer and Tax Assurance Commissioner at HMRC
Director General Customer Services at HMRC

MPs are likely to question officials on the impact of changes announced in the Autumn Budget including the need to increase the size of HMRC’s workforce to close the tax gap and to increase tax revenues. 

Earlier in the year, the department announced major changes to its customer service phonelines before reversing the decision when concerns were raised by the previous members of the Treasury Committee as well as others. MPs may ask for an update on the department’s long-term plan for its customer service phonelines. 

The Committee may also explore HMRC’s approach to the use of Artificial Intelligence in its operations, and whether a move towards digitisation could impact the resilience of the UK’s tax infrastructure.  

Location

The Thatcher Room, Portcullis House

How to attend