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25 May 2022 - Health assessments for benefits - Oral evidence

Committee Work and Pensions Committee
Inquiry Health assessments for benefits

Wednesday 25 May 2022

Start times: 9:00am (private) 9:15am (public)

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PIP, ESA and Universal Credit assessors to appear before Work and Pensions Committee

The Work and Pensions Committee will question contractors responsible for assessing people for health related benefits as part of the inquiry examining how the DWP can improve the application and assessment process

The Committee will first question representatives from Independent Assessment Services (Atos) and Capita on their work assessing people with disabilities or long-term health conditions for Personal Independence Payment (PIP). The second panel will feature witnesses from Maximus Health Assessment Advisory Service, which assesses applicants for Employment and Support Allowance (ESA) and Universal Credit. 

Likely areas of questioning

The session will explore how the companies conduct the assessments, with a look at how the process has been impacted by the pandemic and how decisions are made on whether to assess face-to-face, on paper, or virtually. 

The hearing will also examine the safeguarding measures the companies have in place, the role of medical professionals in the assessment process and issues around the appeal process. 

The Committee has previously heard that the application and assessment processes for health-related benefits are often flawed, with a majority of people who appeal against decisions made by the DWP being successful. The DWP has announced its intention to reform the assessment processes for PIP and ESA through the Health Transformation Programme

Meeting details

At 9:15am: Oral evidence
Inquiry Health assessments for benefits
Client Executive Partner at Independent Assessment Services
Clinical Director at Independent Assessment Services
Managing Director and Client Partner of Capita Health & Welfare at Capita
Occupational Therapist in Forensic Mental Health at Capita
At 10:15am: Oral evidence
Inquiry Health assessments for benefits
Customer Director at Maximus
Lead Nurse and Head of Quality at Maximus
UK Division President at Maximus


Room 15, Palace of Westminster

How to attend