Skip to main content

Ticket touts: digital ticket harvesting and reselling examined

15 November 2016

The Culture, Media and Sport Committee holds a one-off evidence session into ticket touts and the problem of using software to harvest tickets from primary sellers' online sites and selling them on at inflated prices to the detriment of fans, artists and organisers of entertainment and sporting events via the secondary market.


Tuesday 15 November 2016, Committee Room 8, Palace of Westminster

At 10.30am

  • Josh Franceschi, You Me At Six
  • Ian McAndrew, Wildlife Entertainment
  • Annabella Coldrick, Music Managers Forum

At approx. 11.15am

  • Chris Edmonds, Chairman, Ticketmaster UK,
  • Alasdair McGowan, Head of Public Affairs/Government Relations, eBay
  • Paul Peak, Head of Legal (Europe) StubHub, and
  • Jonathan Brown, Society of Ticket Agents and Retailers

At approx. 12.00pm

  • Professor Michael Waterson, author of the Independent Review of Consumer Protection Measures concerning Online Secondary Ticketing Facilities, and
  • Reg Walker, Iridium Consultancy

Focus of the session

During the public bill committee stage of the Digital Economy Bill, an amendment was tabled with the intention of making it an offence to use 'digital purchasing software' to purchase an excessive number of tickets. The amendment was withdrawn at that stage but another could be re-tabled during the Bill's passage through Parliament. The Minister gave a commitment to arrange a roundtable on this issue before Christmas and to publish the Government's response to the Waterson Review into Consumer Protection Measures concerning Online Secondary Ticketing Facilities.  

Given the topicality of this issue, the Committee's evidence session considers the problems caused by digital ticket purchasing software, also known as bots, and the reselling of tickets to major events harvested by touts, with a range of relevant interested parties.

Further information