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Business Committee seeks public’s views on consumer rights

25 January 2022

The Business, Energy and Industrial Strategy (BEIS) Committee launches an online survey welcoming the public’s views on consumer rights and protections, as part of the Committee’s inquiry on State Aid and Post-Brexit Competition Policy.

The survey

The survey questions focus on consumers’ experiences of needing to use or find information about their consumer rights and protections. It also asks survey participants whether the UK’s consumer rights laws are effective and provide the public with the correct level of protection and right of redress.

The survey is intended to assist the Committee’s work by giving a better understanding of how consumers view their rights following Brexit and the COVID-19 pandemic. The survey responses will also help inform the Committee’s inquiry in upcoming evidence hearings on consumer law and enforcement and on the role of consumer champions and regulators.

The survey is available here and is open until 10th February

Chair's comment

Darren Jones MP, Chair of the BEIS Committee, said: “We want to hear from members of the public about their experiences of using their consumer rights and protections.

“These experiences could be from situations such as claiming refunds, repairs or replacements, or using dispute resolution services to settle an issue with a seller.

“We also want to hear consumers’ views about whether they believe there are problems with the consumer rights laws, and whether they could be improved.”

Evidence Session

Next Tuesday (1st February) the BEIS Committee holds the latest session for its inquiry on State Aid and Post-Brexit Competition Policy, with witnesses including the (CMA) Competition and Markets Authority’s Chief Executive, Dr Andrea Coscelli.

During this session, the cross-party group of MPs will ask questions concerning the planned expansion of the CMA, which has been given additional responsibilities for merger control, anti-trust control, the Digital Markets Unit, the Subsidy Advice Unit, and Office for the Internal Market.

There will also be questions about the Digital Markets Unit’s remit, what legislation will be required to ensure its success, and how it will compare to other international institutions.

Evidence session: State Aid and Post Brexit Competition Policy, 10.30am, Tuesday 1st February This session will be available to watch on Parliament TV.


Tuesday 1 February 2022


  • Dr Andrea Coscelli, Chief Executive, Competition and Markets Authority
  • Dame Melanie Dawes, Chief Executive, Ofcom, and Chair of the Digital Regulation Cooperation Forum


  • Neil Ross, Head of Policy, TechUK
  • Camilla de Coverly Veale, Head of Regulation, The Coalition for a Digital Economy (Coadec)