Sarah Atherton MP: Complaints System process has ‘regressed in critical ways’and ‘real changes are needed’
28 May 2021
Reacting to the Service Complaints Ombudsman annual report, which found that the Complaints System is “not yet efficient, effective and fair”, but made no further recommendations, Sarah Atherton MP, said:
“The Service Complaints Ombudsman has found once again the Services Complaints System is not yet efficient, effective and fair and that women and BAME personnel are still overrepresented in the system.
“On the face of it, the Complaints process has regressed in critical ways since 2019 – for instance, service personnel have less confidence in the system and even more complaints are taking too long to get through.
“Real changes are needed from the MOD and Services to give all personnel confidence in this system. Our inquiry will be making recommendations in the summer."
Image: MOD