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Concentrix and tax credits: tax claimants and HMRC representatives questioned

6 October 2016

The Work and Pensions Committee questions tax credit claimants as well as Concentrix and HMRC representatives on errors made in handling tax credit claims.


Thursday 13 October 2016, the Grimond Room, Portcullis House

At 11.30am

  • Tax credit claimants

At 12.15pm

  • Representatives from Concentrix including Philip Cassidy, Senior Vice President

At 1.00pm

  • Jon Thompson, Chief Executive and Permanent Secretary, HMRC, Nick Lodge, Director General Benefits and Credits and Director General Transformation, HMRC 

Chair's Comment

Frank Field MP, Chair of the Work and Pensions Committee, said:

"If Britain's vulnerable human underbelly is to be protected from future misery, it is important that the Select Committee begins the public process of learning what exactly has been happening during Concentrix's stewardship. Once we have done so, we will then be inviting the Government to act on this information so that tax credit claimants in future will not be left penniless through no fault of their own."

Further information

Image: PA