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Treasury Committee Chair requests urgent answers on current HMRC outage

2 December 2022

The Chair of the Treasury Committee has today asked for urgent answers on the current HM Revenue and Customs (HMRC) customer service outage.

Following an announcement that HMRC has shut phone lines and online services, the Chair asks for details on the nature of the issue and the number of customers expected to be affected. Today’s announcement follows similar issues yesterday.

In a letter to the First Permanent Secretary of HMRC, the Chair also requests an outline of the procedures implemented to prevent a complete loss of service and how HMRC will deal with pressing issues from taxpayers.

Chair's comments

Commenting on the correspondence, Harriett Baldwin MP, Chair of the Treasury Committee, said:

“It is seriously concerning to see taxpayers are currently unable to reach the taxman by telephone. These unexpected outages should be a thing of the past. That’s why I’ve today written to the head of HMRC to demand urgent answers on the issues facing customers over the past 24 hours.”

Further information

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