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Minister questioned on the work of the DVLA

15 July 2021

The Transport Committee evidence session seeks to understand the difficulties facing the Driver and Vehicle Licensing Agency


Wednesday July 21 2021

At 9.30am

  • Mark Serwotka, General Secretary, PCS
  • Sarah Evans, DVLA Branch Chair, PCS Union

At 10.00am

  • Julie Lennard, Chief Executive Officer, DVLA
  • Baroness Vere of Norbiton, Minister for Roads, Buses and Places, Department for Transport

The Chief Executive of the Driver and Vehicle Licensing Agency, Julie Lennard, will join the General Secretary of the Public and Commercial Services union, Mark Serwotka, and Department for Transport minister, Baroness Vere, to face questions from the Transport Committee on the work of the Driver and Vehicle Licensing Agency. The evidence session will take place on Wednesday July 21 at 0930.

The Agency is apparently experiencing serious delays in processing paper-based applications for driving licences and other key documents.

The Committee will seek to understand the difficulties facing the DVLA, with discussion likely to consider:

  • The backlog in processing paper applications for drivers’ licences and vehicle registrations submitted to the DVLA
  • The steps the DVLA is taking to process the reported backlog
  • How the DVLA is delivering against the customer-centric strategic goals in its 2021-22 Business Plan.

It will be the Committee’s second evidence session with the DVLA this year. MPs spoke to the Chief Executive following an outbreak of covid-19 at DVLA headquarters in Swansea. In January, Julie Lennard assured the Committee that on the whole, services were ‘running extremely well’ and ‘not far below normal figures.’ While paper applications were taking six to eight weeks to process, she reported that online applications were being processed in a matter of days.

However, a parliamentary question from July 5 has revealed the turnaround time is now between six and ten weeks due to on-site social distancing requirements and industrial action by members of the Public and Commercial Services Union.

Further information

Image: Parliamentary copyright