Rail Regulator questioned on improving passenger experience
2 June 2016
The Transport Committee hears from rail passenger and campaign groups, statutory consumer bodies and the regulator, the Office of Rail and Road. The session examines priorities for improvement, performance measures, and mechanisms for holding train companies to account for poor passenger experience.
- Watch Parliament TV: Improving the rail passenger experience
- Inquiry: Improving the rail passenger experience
- Transport Committee
Witnesses
Monday 6 June 2016, Grimond Room, Portcullis House
At 4.05pm
- Neil Middleton, Chairman, Association of Public Transport Users
- Stephen Joseph OBE, Executive Director, Campaign for Better Transport
- Chris Fribbins, Head of Passenger Group, Railfuture
At 4.50pm
- Tim Bellenger, Director, Policy and Investigation, London TravelWatch
- Joanna Whittington, Chief Executive, Office of Rail and Road
- Anthony Smith, Chief Executive, Transport Focus
- Alex Neill, Director of Policy, Campaigns and Communications, Which?
Further information
Image: iStockphoto