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Identity system is ‘textbook case' of programme management failure

5 March 2019

Public Accounts Committee Chair Meg Hillier MP has commented on today's National Audit Office report, Investigation into Verify.

Read NAO report

Chair's comments

She said:

“The government's flagship identity verification platform is a textbook case of government's over-optimism and programme management failure.

“Despite spending at least £154 million on Verify, only half the people that try to sign up are able to use it and take-up is much lower than expected.

“More worrying, it is not yet clear what it will cost for government departments to continue using Verify when government funding stops next year.” 

Further information

Image: PC